Our Merchandise

Our merchandise is all hand crafted in Brazil by our own people. Because of this, no two pieces are exactly the same. We will do our best to match the semi precious stones in the jewelry you buy, but because of fluctuations in availability, this may not always be possible. Much of our jewelry comes in eight colors: amethyst (purple), quartz (clear), hematite (a shiny dark gray), onyx (black), sodalite (blue), citrine (yellow), agate (an earthy orange), and aventurine (green).

Terms

We accept Visa, Mastercard, Discover and American Express. Prices may change without prior notice. We reserve rights for printing errors. By placing an order, the customer agrees with all of the terms and conditionsd stated, and agrees to pay all legal and court fees involved in collection.

Ordering

You may order by phone, fax, US mail, e-mail, or by using our on-line order form. Our hours are 10 a.m. to 5 p.m. Eastern time Monday - Friday.

Shipping Information

All orders are shipped UPS ground. To Canada, we generally ship parcel post, as it is generally significantly less expensive. Shipping is $5 per order up to $100, and free for orders over $100. Good for the continental United States only. All other orders charged actual shipping costs.

We usually ship within 48 hours. If there is a delay, we will contact you as soon as possible.

Returns

In case of genuine workmanship errors, South American Imports will be pleased to accept an exchange. Claims must be made within ten days of receipt. Call prior to shipping for approval. All other returns are subject to South American Imports' approval. Money refunds will not be made. Customer is responsible for freight charges on returns. Shipping charges are not refundable.

Customer Refused Orders

Customer is responsible for all shipping fees, whether a return, exchange, or refused order. No exceptions.